Terms and conditions of use


The owner and operator of this website is “Afes Oustabasidou - Craft Industry Goods” with the URL: www.oustabasidou.gr. The registered office of our company is in Athens, at the address: 6 Polykleitou str., Postal Code GR10551; Tax Identification Number 082689495; registered in the 6th Tax Office of Athens; email: [email protected]


For any questions, queries, or clarifications regarding these terms and conditions of this contract, or for comments and complaints regarding our website, please contact us at 6 Polykleitou Street, Athens, Postal Code GR10551 or at the telephone number 210 3217404. Before using this website and the services we provide through it, users/visitors are requested to carefully read and comply with the following terms and conditions (hereinafter "Terms" or “Terms of Use”) governing the use of our e-shop and the web pages it contains, which are binding for all visitors and users. The user/visitor of the website automatically accepts these Terms, if he/she chooses to register as a member of the website. The use of our e-shop and the services we offer, implies unconditional acceptance of these Terms by users/visitors. In the event that a user/visitor disagrees with these Terms, he/she is requested to refrain from using this website

oustabasidou.gr reserves the right, at any time and without prior notice, to revise, modify or remove these Terms unilaterally, at its own discretion, updating of course this text for any change or addition. It also reserves the right to establish more specific terms of use, which shall be considered as a single set with these general terms of use, but in the event of a conflict between them, the specific terms of use shall prevail. Any invalidity of any of these Terms of Use shall not invalidate the others. The non-exercise by oustabasidou.gr of its rights arising from these Terms, does not imply a waiver of these rights, nor does it result in an implied deletion of the Term. oustabasidou.gr is not responsible for any violation of these Terms due to reasons of force majeure, such as but not limited to earthquakes, fires, floods, extreme weather conditions, strikes, etc.

Each user/visitor uses this website at his/her own sole risk, and its content may under no circumstances be considered as providing advice or encouragement, direct or indirect, to users/visitors to perform any action.


This website must be used exclusively for lawful purposes and in a way that does not prevent its use by third parties, and the visitor/user is obliged to use it in accordance with the law, morality and these Terms and not to engage in acts or omissions that may cause damage or malfunction thereto (website), or affect or endanger the provision of services by oustabasidou.gr through it. This website and the services offered through it are addressed exclusively to adults. It is prohibited for minors to use or visit it, as well as to enter into transactions. oustabasidou.gr bears no

responsibility whatsoever for any visit to this website and its use by minors, since it cannot control the identity of incoming users/visitors.

oustabasidou.gr tries to maintain and ensure the availability of the website and its content. Regardless of these efforts, the availability of this website depends on various factors such as the technical equipment of the users, the number of users trying to connect simultaneously to this website or to the Internet, etc. It is also the right of oustabasidou.gr to maintain the website, even if this results in the interruption of its operation.

Oustabasidou.gr is also entitled, at any time and without prior notice, to change the nature and content of this website, as well as to suspend or interrupt its operation temporarily or permanently. It may also interrupt or suspend or prevent the operation of this website for reasons beyond the control or will of oustabasidou.gr

Oustabasidou.gr makes every effort to ensure the accuracy, completeness, validity and clarity of the information and the general content of this website. However, oustabasidou.gr does not guarantee, nor is it liable to users/visitors, for the security and content of the website. Users/visitors of this website accept the fact that it is impossible for oustabasidou.gr to control all of its content and services offered through it. Furthermore, oustabasidou.gr does not guarantee that the use by users/visitors of the website, information, data or materials included in its content, does not infringe the rights of third parties. The prices of the e-shop are the same as those of the physical store, but the discounts differ.

Limitation of Liability

Users/visitors who do not trust oustabasidou.gr are advised not to visit or make use of this website or the services offered through it. Furthermore, users/visitors are advised to use software to protect themselves from electronic viruses or other harmful programs and elements. Oustabasidou.gr is not responsible for side effects and damages from the use of ordered products due to incorrect selection of products by the user, careless or incorrect use of products or the fault of the manufacturer, such as manufacturing defects, incomplete information or instructions accompanying the products, manufacturing quality, safety of materials and actual defects. Our liability in the case of a defective product is limited to the obligation to replace it, provided that the conditions for returning products are met.

oustabasidou.gr is not responsible for shortages in product availability for reasons of force majeure, weather events, fire, strikes suppliers, illegal behavior of third parties and generally reasons not attributable to the fault of oustabasidou.gr

oustabasidou. gr is not responsible for any temporary or permanent inability to provide services and for delays in the acceptance and execution of orders and delivery of ordered products for reasons not attributable to its fault, such as but not limited to reasons of force majeure, extreme weather events, natural disasters, emergencies, strikes, fire, operational problems of partner courier companies, accidental deterioration or destruction of products before delivery to the user and after they are given for shipment, unlawful interference by the other contracting party or a third party, malfunction of the Online Payment Service Provider (Bank) or the Host

Provider or the Internet Service Provider (ISP) or the Access Provider or the User's terminal equipment, incorrect provision of data by the User and in general for any incident that prevents the smooth fulfilment of its contractual obligations. The Company's liability is limited to its obligations arising from the contract with the consumer and it will make every effort to meet them within a reasonable period of time.

oustabasidou.gr is not responsible for poor condition of delivered products if this is not due to inadequate storage of products by oustabasidou.gr and if all the preventive measures that oustabasidou.gr should have taken, have actually been taken. The information and advice provided by the experienced scientific associates of our e-shop, are offered exclusively for information purposes that the user of our services must receive and follow. The advice and information provided in response to user queries from this website is absolutely valid and reliable, but is given without prejudice to the accuracy, completeness and truth of the information provided by the user on the issue of concern, the characteristics of which (information) we are not able, nor are we obliged to confirm. In the event that the user provides untrue, inaccurate and/or incomplete information, our Company is exempted from liability for the validity of the advice provided to the user and from liability for damage to the user caused by information and/or advice that is inappropriate for his/her needs.

This e-shop provides the content (e.g. information, names, photos, illustrations, etc.), products and services available through this website "as is", without any warranty expressed or implied in any way. Also, oustabasidou.gr does not guarantee that the content of this website and the quality of the services provided through it will meet the needs, requirements and expectations of its users/visitors. Any direct, special, incidental, indirect or consequential damages arising from access to this website, or the use of it, do not create liability for oustabasidou.gr, its officers, employees or associates.

oustabasidou. gr is in no way liable for any legal claims (of civil and/or criminal nature), nor for any damage (actual, special, or consequential which indicatively, but not limited to, disjunctively and/or cumulatively, consists of loss of profits, data, foregone revenue, monetary compensation, etc.), which arises for users/visitors of this website, or for third parties, from a cause related to the operation or not and/or the use of the website and/or the inability to provide services and/or information available through it and/or from any unauthorized interference by third parties in products and/or services and/or information available through it. Furthermore, oustabasidou.gr bears no responsibility whatsoever for damage or harm, or infection by computer viruses and/or other malicious programs, on the computer or other electronic medium used by the user/visitor to access this website, nor is it responsible for damage related to the inability to perform, error, omission, interruption, defect, delay in operation or transmission or system line failure, etc.

This website, in order to facilitate and serve its users/visitors, may provide, among other things, connection through "hyperlinks" or advertising banners, with third-party websites and web pages, for the content, privacy policy, security policy, completeness and quality of the services provided, or the terms of use, oustabasidou.gr cannot guarantee, nor is it responsible. The connection to these websites and web pages is the sole responsibility of each user/visitor. The aforementioned third parties, providers of

these websites and web pages, have full (civil and criminal) responsibility for the safety, legality and validity of the content of their websites and web pages, excluding any liability of oustabasidou.gr, such as, indicatively, liability for intellectual property rights or any third party rights. Consequently, users/visitors are required to contact directly the above third-party providers, for anything that may arise from the visit or use of their websites and web pages. Although users/visitors of this website accept that oustabasidou.gr is neither obliged nor able to control the security and content of both the websites and web pages and the services of third parties to which it provides access, it is nevertheless entitled at any time to remove, modify or terminate any third party service or connection to third party websites and web pages, if in its judgment the law or these Terms are threatened or violated.

User/Visitor Behavior & Obligations

Users/visitors are obliged to comply with all relevant Greek, European and International laws and regulations, including but not limited to laws concerning the protection of intellectual property, the protection of personal data, the protection of competition, etc. Users/visitors must also make use of this website and the services offered through it in a manner consistent with good morals and these Terms.

Users/visitors accept that they will not use this website to send by e-mail or transmit by other means, or make public, content that is illegal, harmful, threatening, offensive, annoying, slanderous, defamatory, vulgar, obscene, blasphemous, libelous, violates the confidentiality of third parties, shows prejudice or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, may not be transmitted in accordance with the law or contractual or management relations (such as internal information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements), or violates the intellectual or industrial property rights or other proprietary rights of others, contains software viruses or any other code, files or programs designed to interrupt, damage, or destroy operating equipment, software or computer hardware.

Each user/visitor of this website is also obliged not to perform any acts or omissions that may damage or disrupt its operation and the access of third parties to it, or that may jeopardize the provision of services offered by oustabasidou.gr through it. The use of the website in an illegal manner or in a manner contrary to these Terms, gives rise to the obligation to compensate oustabasidou.gr, for any damnum emergens (actual losses) and lucrum cessans (loss of profits) suffered as a result of the aforementioned behavior. Also, each user/visitor is obliged not to provide false information about his/her self, nor impersonate any other person, nor send spam or group mail or multiple copies of messages, and not to collect information about other users/visitors of the website without their consent, including financial data and email addresses.

To the extent that it is possible to use this website on the broader web, this should be done under the terms of the "Rules for acceptable online behavior (Netiquette)" and the use of practices that are contrary to these rules is expressly prohibited.

The non-compliance of any user/visitor of this website with the applicable law and /or these Terms, provides the right to oustabasidou.gr to take the required measures and

any necessary action to address this behavior. Thus, in such cases, oustabasidou.gr , for example, has the right to prohibit access to services provided through this website or to delete, edit or remove messages, always respecting the principle of proportionality.

Any costs or compensation that oustabasidou.gr may be required to pay due to breach by a user/visitor of its obligations arising from these Terms, shall be borne by the said user/visitor, who is obliged to pay them to oustabasidou.gr immediately and without the requirement of the latter to take any legal action.

Intellectual Property Rights

This website and its content, including images, graphics, photographs, drawings, texts, information material, services and products provided, trademarks, brands, brand names, distinctive features, any form of data, software, unless otherwise stated for specific rights of third parties, constitute intellectual and industrial property of oustabasidou.gr and are protected in accordance with the relevant provisions of Greek and European law and international conventions. Also, anything that is transferred, retransmitted or sent through this website, constitutes the property of oustabasidou.gr , as far as this is possible and legal.

Intellectual property is acquired without any further formulation and without the need for a contract or a prohibition clause against infringements. Any copying, modification analog/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, leasing, storage, printing, creation of derivative works or misleading the public about the actual provider of the website and its content is expressly prohibited. The names, images, logos, trademarks and distinctive signs representing oustabasidou.gr and appearing on this website are the property of oustabasidou.gr or third parties and are protected by Greek, European and international copyright and industrial property laws. Their use is expressly prohibited without the prior written permission of oustabasidou.gr or their legal owner. Products, names, trademarks and distinctive signs of third parties, which appear on this website, are the intellectual and industrial property of these third parties, who are solely responsible for them.

In any case, the appearance and display of the aforementioned on this website should in no way be construed as a transfer or grant of any express or implied permission or right to use them. Any information that users/visitors of this website submit to oustabasidou.gr through this website shall be considered as non-confidential information and shall not constitute an asset of such user/visitor. Furthermore, oustabasidou.gr may collect limited and necessary information for its general commercial activities.

Dispute Resolution

Oustabasidou.gr places particular emphasis on serving the needs of consumers and resolving any problems they may have from their transactions with us. In the event that we are unable to fully resolve any issues that you have and you believe that to any extent any of your rights from our transactions are violated, you can seek the resolution of any disputes by resorting to the Online Dispute Resolution (ODR)

platform as provided for in Article 14 of Regulation 524/2013. The national contact point for ODR in Greece is the European Consumer Centre of Greece (ECC-Greece), for which information on the ODR and dispute resolution can be found at ec.europa.eu/odr. You can also contact the Hellenic Consumer Ombudsman (www.synigoroskatanaloti.gr). The above does not limit in any way the rights that you and we have to seek recourse to the competent courts.

Personal Data (GDPR)

At oustabasidou.gr we take the privacy of the users/visitors of this website seriously. For this reason, we strictly follow this Privacy Policy, which ensures a high level of the services offered, in strict compliance with the applicable legal framework. The processing of your Personal Data by oustabasidou.gr is carried out in accordance with the requirements of the General Data Protection Regulation (GDPR) 2016/679 (EU), as supplemented by the relevant national and European legislation on the protection of personal data. The personal data concerning you are collected and kept for the time strictly necessary and for specified, explicit and legitimate purposes. They are processed lawfully and fairly in a transparent manner, always in accordance with the applicable legal framework and in a way that guarantees adequate security thereof. Such data shall be adequate, relevant, appropriate and no more than is necessary for the aforementioned purposes and shall be accurate and, where necessary, kept up to date.

The processing of personal data is carried out in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any specific national and European legislation for certain sectors, the applicable Greek legislation on the protection of personal data, as well as on the protection of personal data and privacy in the electronic communications sector (Law 3471/2006, as amended) and the decisions of the Hellenic Data Protection Authority (HDPA). This policy sets out the terms and conditions, which are observed by oustabasidou.gr, for the protection of personal data of users/visitors of this website and the iOS and Android apps, only if the above data are provided by the interested parties voluntarily, for the following purposes: 1. to provide services chosen by users/visitors through this website (e.g. purchase of products, information on new products, participation in contests, etc.); 2. to better serve users/visitors; 3. to collect information from users/visitors (feedback) on the products and services offered by oustabasidou.gr and to improve them based on the information collected; 4. to inform users/visitors about new products of oustabasidou.gr with their consent; 5. to inform users/visitors about offers of oustabasidou.gr and any contests, with their consent; 6. for the remote advertising and promotion of oustabasidou.gr products, with the consent of users/visitors; 7. for market research and communication with users/visitors, with their consent. 8. to improve the brand recognition of oustabasidou.gr. oustabasidou.gr reserves the right to modify and update this Policy whenever it deems necessary, and any changes will take effect from the public appearance of these changes on the oustabasidou.gr website.


oustabasidou.gr has taken appropriate technical and organizational measures to ensure compliance with the legislation on the protection of personal data, as well as to

achieve the appropriate level of security of the personal data of its customers and third parties whose data it processes, as well as the users of its website. It has taken all necessary security measures to ensure that personal data are not accessible to anyone other than duly authorized persons and only for the processing purposes provided for above.


The system of oustabasidou.gr first decrypts the information it receives using the same key (predefined at the start of your connection to the service) and then processes it. The oustabasidou.gr systems send you information following the same encryption process. Wherever on the site you enter personal data (passwords, addresses, phone numbers, credit cards, etc.) there is 256-bit SSL encryption. Encryption is essentially a way of encoding the information until it reaches the intended recipient, who will be able to decode it using the appropriate key. When ordering and if the user/customer has logged in with his/her username and personal password in the e-shop of oustabasidou.gr all communication between your computer and the systems of oustabasidou.gr is encrypted using a 256 -bit key. That is, each time you send information to the system, your browser encrypts them first using a 256-bit key and then sends them to the system. The oustabasidou.gr system first decrypts the information it receives using the same key (which is predefined when you start your connection to the service) and then processes it. The oustabasidou.gr systems send you information following the same encryption process.


For the purposes of this Privacy Policy, the definitions of the General Data Protection Regulation (GDPR) apply. "personal data" means any information relating to an identified or identifiable natural person ("data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person; “processing” means any operation or set of operations which is performed, whether or not by automated means, on personal data or on sets of personal data, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction; “controller” means the natural or legal person, public authority, agency or other body which alone or jointly with others determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its appointment may be provided for by Union or Member State law.


Like most websites, this one also uses cookies so that oustabasidou.gr has access to certain information each time a user/visitor browses its e-shop. Without cookies it would be impossible for oustabasidou.gr to offer users/visitors of this website important services such as order status, storage of products in the shopping cart, etc.

Cookies are alphanumeric files that are transferred to the hard drive of the computer of users/visitors of a website and are used to keep statistics necessary for the provision of services such as those mentioned above, as well as to determine the popular websites or for marketing purposes and the access of the user/visitor to the webpage - website he/she wants. Cookies do not pose any risk to the computer of the user/visitor of the website. If someone does not wish the collection of information through cookies, they can set their web browser to delete the cookies already on their hard drive and choose either to automatically reject all new cookies, or to be asked each time a cookie is to be installed on the computer's hard drive whether they want to reject or accept it. Nevertheless, users/visitors should be aware that the choice to reject cookies will make it more difficult or impossible to use parts and services of the website.

CATEGORIES of Cookies:

Essential Cookies

They allow the execution of basic functions of the site, such as adding products to the cart, electronic payment and storing products in the wish - list. Without these strictly necessary Cookies, the smooth operation of the e-shop is directly affected, but the personal navigation experience of the user is also degraded, since basic ecommerce functions are under-functioning.

Performance cookies

Performance cookies collect information about how visitors use the website. They allow us to see which pages they visit most often or show us if they experience a problem while browsing. These cookies do not collect information that identifies the visitor. All information collected by these cookies is aggregated and used only to improve the way oustabasidou.gr works.

Functionality cookies

These cookies "remember" the user's preferences when browsing our site, so that we can recommend the appropriate products based on their needs. With these cookies he/she enjoys a personalized version of oustabasidou.gr so that he/she finds much easier what he/she is looking for.

Marketing cookies

These cookies are used to provide ads that are more relevant to the user and his/her interests. They are also used to send targeted advertising or promotions aimed at reducing bulk, junk and pointless advertising messages. At the same time, they help us measure the effectiveness of our advertising campaigns.

Analytics cookies

They are a subset of Functionality Cookies and enable us to evaluate the effectiveness of the various features of our site so that we can continually improve the experience we offer.


Third party vendors, including Google, may display Company advertisements on internet sites. Third-party vendors, including Google, may use cookies to inform, optimize and display advertisements based on a user's previous visit to the oustabasidou.gr website. oustabasidou.gr may also use cookies from a previous visit to its website for re-marketing. Users can opt out of such use of cookies by Google here.

Oustabasidou.gr may use Google Analytics features for display advertising (e.g., remarketing, Google Display Network impression reporting and demographic and interest data reporting). Using Ads Settings, visitors can opt out of Google Analytics for display ads and customize Google Display Network ads.

Here are the Google Analytics opt-out options available for the web. Oustabasidou.gr complies with Google AdWords' Interest-Based Ads Policy and restrictions for sensitive categories and: Uses remarketing with Google Analytics for online advertising. oustabasidou.gr and third-party vendors, including Google, use both a first-party cookie (such as the Google Analytics cookie) and a third-party cookie to update, optimize and serve ads according to some users' previous visits to its website. oustabasidou.gr and third-party vendors, including Google, use both a first-party cookie (such as the Google Analytics cookie) and a third-party cookie to run reports on how oustabasidou.gr's ad impressions, other uses of advertising services, and interactions with those ad impressions and advertising services, relate to visits to oustabasidou.gr's website.

Oustabasidou.gr may use data from Google's interest-based advertising or third-party audience data (such as age, gender and interests) with Google Analytics. oustabasidou.gr reserves the right to change its cookie policy at any time. Third-party advertisers and other businesses we work with may use their own cookies to collect information regarding the user's activities on our Website. We do not control these cookies. Google Analytics

Oustabasidou.gr uses Google Analytics, a web analytics tools service provided by Google Inc. Google Analytics uses cookies to help this website analyze how you use it. The information generated by the cookie about how you use this website will be transmitted to Google, which will store it on servers in the USA. Google will use this information for the purpose of evaluating how you use this website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


Third party vendors, including Facebook, may display advertisements of our Company on the Facebook.com website as well as on its affiliated sites on the internet. Third-party vendors, including Facebook, may use cookies to inform,

optimize and display advertisements based on the user's previous visit to the oustabasidou.gr website. oustabasidou.gr may also use cookies from a previous visit to its website for re-marketing. Users can opt out of such use of cookies by Facebook here. More information about Facebook ads can be found here. Exercising your rights with regard to the protection of personal data concerning you, you have the following rights

  1. Right of access, i.e. the right to be informed about your personal data kept in our records and to obtain copies.
  2. Right of correction, i.e. the right to request the correction of inaccuracies and errors in your personal data kept in our records.
  3. Right of deletion , i.e. the right to request the deletion or cessation of use of your personal data kept in our records, subject to the more specific restrictions provided for in the General Regulation.
  4. Right to Restrict the processing of your personal data again if the conditions provided for in the General Regulation are met.
  5. Right to data portability, i.e. the right to request from oustabasidou.gr direct transmission of personal data concerning you to the organization you will indicate, provided that they are technically structured, in accordance with the relevant legislation.


  1. Right to object to the processing of your personal data unless there are compelling and legitimate grounds for the processing which override the interests of your rights and freedoms or to establish, exercise or support legal claims of oustabasidou.gr .

Oustabasidou.gr will respond in writing to you within 30 days of receiving the request and identifying the applicant.

Use of Personal Data by Third Parties

oustabasidou.gr does not disclose your personal data to unrelated third parties without your consent. In the normal course of business, we disclose certain personal data to companies we hire in order to carry out services or operations on our behalf. For example, to the courier company that we work with to deliver the order package to you. In any case we share your personal data with a third party, we do not authorize it to maintain, disclose or use your data with any persons other than the purpose of the services we have requested to provide to us. We may be legally obliged to disclose your personal information following a court order, summons, search warrant, law or regulation.

Data Retention Period

At oustabasidou.gr we do not keep your personal data for longer than necessary. In many cases, personal data must be kept for long periods of time in order to be available if and when questions or disputes arise (e.g. product guarantees more than five years.). The retention periods for personal data are determined on the basis of the type of personal data collected and the purpose for which it is collected, taking into account the conditions applicable in each case and the need to destroy old data that are no longer used as soon as possible. In the case of a commercial relationship between the user and oustabasidou.gr, a reasonable period of retention of your

personal data is at least (5) five years from the completion of the sale. (tax reasons/legislation) We will continue to treat your personal data in accordance with these privacy statement principles for as long as it is in our possession.

Applicable law

The above Terms shall be governed by and construed in accordance with Greek law. If any provision is deemed invalid or voidable by the competent Greek court, it shall cease to apply, without affecting the validity of the remaining Terms. Any dispute arising from the use of this website or concerning these Terms is subject to the jurisdiction of the competent courts of Athens.

Data Protection Officer (DPO)
Address: 6 Polykleitou str. PC GR10551 Athens
Email: [email protected]
[email protected]

Information Protection
If you believe that your personal data has been affected in any way, you can contact the National Authority for the Protection of Personal Data: Website: www.dpa.gr
Postal Address: 1-3 Kifissias Avenue, PC GR115 23, Athens,
Call center: +30 210 6475600
Fax: +30 210 6475628
E-mail: [email protected]


Code of Conduct

The oustabasidou.gr follows the code of conduct as it results from the current legislation and the Hellenic E-Commerce Association (GRECA).