Product returns – Return policy
- Before returning the product a contact with the sales department of www.oustabasidou.gr or a phone call at (0030 ) 210-3217404 must be preceded .
- The return must be made within 7 calendar days from the day of parcel delivery and return and policy conditions must be met..
- Products sold by the measure/meter and are cut from their original packaging are non-refundable , as these are products that are custom made or clearly personalized to the customers will.
- Returns should be made with a courier company and not by post. For this reason we recommend sending the product in a suitable package .
- In case of using the product or altering its original packaging, then the return won’t be accepted .
- The returned parcel must be accompanied with a photocopy of the receipt in case of a retail purchase and with a delivery note in case of a wholesale purchase .
- Refunds of money are made within 14 days of the return and receipt of the products by our company .
- In case the return is not made within 7 calendar days from the day of the receipt or some of the conditions are not met , oustabasidou.gr has the right to not accept back the products and to not proceed with the replacement .
The address to which the products will be returned is : Oustabasidou Sisters OE Polykleitou 6 | Athens PC:105-51
In case of defective product or shipping error, we proceed with the replacement or refund corresponding to the value of the products following the Return Procedure .
- Pack and send the package (including the products) with the cooperating courier company (ELTA COURIER) and at recipient’s expense. Don’t forget to place inside a note informing us of the problem that has arisen with the returned product, as well as the receipt/purchase invoice.
- Provided that the return conditions apply, we will proceed with a replacement or credit of the corresponding amount in your bank account or credit card if the initial payment was made in this way.
- n case the package arrives and it is proved that the return conditions are not met, the product won’t be accepted. It will be returned to the customer and the shipping cost will be charged to him.
RETURN PROCESS TO THE PHYSICAL STORE :
The change process in the store is as follows : Call 2103217404 to pre-arrange details about the return and order the product that will replace the returned one .Bring the product to the store together with the purchase receipt or shipping note. After checking to see if the return conditions apply, the value of the product will be returned ( product will be returned with the same payment method that you completed the order).
The schedule of changes is Monday- Friday 09:00- 14:00.
Case of change at the customer’s request:
- Products sold by the measure and cut from their original packaging are non-refundable .
- Returns should be made with a courier company and not by post .
- In case of using the product or altering their original packaging, the return won’t be accepted .For this reason we recommend sending the product in a suitable package.
- Return cost is covered exclusively by the customer .
- The parcel you will return must be accompanied with the photocopy of the receipt ( for retail purchase) and with the delivery note/invoice ( for wholesale purchase).
- In case the return is not made within 7 calendar days from the day of receipt or some of the return conditions are not met , oustabasidou.gr has the right not to accept back the products and not to proceed with their replacement .
- In case of refund, send us your IBAN bank account ( in case the initial payment was made by deposit or cash on delivery) or we will credit your credit card if the initial payment was made this way.
- After the relevant inspection is carried out by the competent Order Department and the return conditions are met , we proceed to its replacement or the refund of the money.
- If after the change the order does not exceed 49,00€, there will be a charge of 3,00€ shipping cost( until 2 kg) + 2,00€ cash on delivery .
: In any case you have first to contact with the sales department of oustabasidou.gr or by phone call at (0030 ) 210-3217404.